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Shipping & Refund Policy

PLEASE READ OUR SHIPPING & REFUND POLICY CAREFULLY

  • Product Format

    Our book is available exclusively in electronic format (eBook). We do not offer physical paper copies of the book for shipping. Once your purchase is completed and payment is confirmed, you will receive access to download the eBook.

  • Delivery Method

    Upon successful payment, you will receive an email notification containing a secure download link to access the eBook. Additionally, the eBook file will be attached to the email for your convenience. Please ensure that the email address provided during the checkout process is accurate and up-to-date to ensure successful delivery.

  • Timelines

    a. Instant Delivery: We strive to provide instant delivery of the eBook after the payment is confirmed. You should receive the email with the download link and attached eBook file immediately or within a few minutes. However, in some cases, delivery may be subject to slight delays due to technical or network issues. If you do not receive the email within 1 business day, please check your spam folder and then contact our customer support for assistance at info@testogainer.com.

    b. Time-unlimited Access: Once the eBook is downloaded, it will be accessible on your device or computer indefinitely, subject to the terms outlined in the license agreement.

  • Technical Support

    If you encounter any technical difficulties during the download or opening of the eBook, please contact to our customer support at info@testogainer.com. Our support team will be ready to assist you in resolving any technical issues promptly.

  • Technical Issues

    However, we are here to assist you if you encounter any technical difficulties with opening or accessing the book file. If you experience any of the following issues, please contact our customer support at info@testogainer.com:
    a. Corrupted or unreadable file
    b. Incomplete content or missing pages
    c. Formatting errors affecting readability
    d. Other technical issues preventing the proper use of the book

  • Refund Process

    To request a refund for any reason, please get in touch with our customer support at info@testogainer.com. Provide the necessary details, such as your order number, a reason for the return, and any relevant supporting information. We will review your request and process a full refund to your original payment method.

    We expect to process your refund within 1-2 business days of receiving your return. Then a credit will automatically be applied to your credit card or original payment method within 7–14 business days, depending on the speed of your bank transactions.

  • Limitations

    While we make every effort to provide a seamless reading experience, we cannot guarantee compatibility with all devices, operating systems, or software applications. It is the customer's responsibility to ensure they meet the system requirements and have the necessary technical knowledge to use the book.

  • Contact Us

    If you have any questions or concerns about our return policy or require assistance with a technical issue, please contact our customer support team at info@testogainer.com. We will be happy to assist you.